Customer Service
Our dedicated EBI Call Center gives you and your employees a single source contact for all of your benefit needs
As a true, single point of contact, EBi can answer any and all questions related to benefits. We don’t rely on machines to do the work, we apply a personal touch to every call we receive.
No one should be left in the dark when it comes to being knowledgeable about benefits. We will respond whenever we are needed, however we can. Your employees need to be taken care of, and good customer service can help immensely. Having a dedicated place to go to get vital information one needs, leaves any employee feeling they work for a supportive company. They feel important and they trust you.
Claims Assistance
General Benefit Questions
LifeEvents
Beneficiary Changes
Reliability is important. EBi is trustworthy and will keep your employees up to date with pertinent benefits information. When any changes in a plan arise, we are there to clarify whatever they may be confused about.
EBI exceeded our expectations. In fact, a survey conducted with every employee who met with an EBI representative resulted in an employee satisfaction rate of 99.5%.
Ramona Bernard
Director, Office of Risk Management - Lafayette Parish School System.